Technical Support Procedures and SLAs
Go to Contact Us to place a support call.
The Partner Support Procedures and Service Levels document contains
information re:
- Provision
- Availability
- Logging an Incident
- Detail Required
- What Next
- Service Levels
- Closure of Support Calls
- Performance Reporting
Download
the Partner Support Procedures and SLAs word document [.doc
43KB]
* Please note that the above times are based on GMT (Greenwich
Mean Time). This changes to BST (British Summer Time) between the
last Sunday in March and the last Sunday in October. It is recommended
that Partners familiarise themselves with the time difference with
the UK. For example US EST is usually 5 hours behind the UK. Trinity
Support will be closed on UK National holidays. Partners will be
notified (by e-mail) of these days annually in advance.
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