Contact Us

America
(USA, Canada, Mexico,
Central and South America, Caribbean)

Tel:	(1) 734 928-6000
Fax:	(1) 734 928-6100
To log a new software support incident please complete the form below. This will enable us to help you more effectively. For more general calls and follow ups simply click on the email link below.
email:	trinitysupport@azox.com

Support Hours 8.30am - 5.30pm EST

Contact Us (* Mandatory fields)
Partner Name*
Email Address*
Name*
Telephone
Time zone
Incident No(if follow-up call)
Brief Description of incident*
Is this a pre or post sales site?
Customer Site name if post sales
Additional information needed if reporting a software issue
Version of installed Trinity(Myridas) software e.g. (8.1.4)
(You can see this in Help > About Myridas if you are on GP 8 or beyond You can see this in Cards> Myridas > Set-up About Myridas if you are on an earlier version).

GP Version and service pack level

Module Name. e.g. Vendor Price Mgt, Inter-Sites

Is the incident an Error or an Inquiry?
If you're reporting a software error, then what details can you give us on how to reproduce the error? Please provide step-by-step instructions on how to reproduce the error and if an error message is displayed, please supply the exact wording. If possible supply screen prints of the steps involved in reproducing the error


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