Customer Call Scheduling
Managing customer calls, as part of regular telesales schedules,
or responding to a request for information, is at the heart of
good customer relationship management. Myridas Customer Call Scheduling
offers sophisticated call management facilities, through simple
implementation and set up routines, that radically improve customer
contact management, giving immediate benefits for sales and service.
Key Features
- Call schedule management for one-off or regular call generation
- Call control to avoid 'doubling up' on calls
- Action linking for pre-defined call procedures
- User-defined results to set unlimited response categories
- Follow-up calls permit individual call schedules to be linked
- Detailed history is permitted with free text entry
- Telesales call schedules - contact customers at the most appropriate
times
- Call schedule import
Application Power
- Manage customer interaction more easily
- Enhance real and perceived service levels - keeping customers
happy at all times
- Improve telesales information - for more active customer engagement
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